Complaints Policy

Raptor Awards strives to provide the best service possible. In the unfortunate event that you wish to complain about any product or service the following guidance should be followed.

Complaints must:

  • be made in writing – this can be via letter or email

  • be addressed to the Director of Raptor Awards

  • state clearly the cause for complaint, any person(s) concerned, any dates, locations etc.

Complaints will:

  • be acknowledged within 5 working days

  • be confidential – the identity of the complainant will not be disclosed

  • be fully investigated – this may take some time depending upon the nature of the complaint

We aim to provide a full response within 20 working days. If you are not satisfied with the outcome you may appeal – see Raptor Awards Appeals Policy.